CSE Service Manager Reporting [2024.1.0.9] - 24/09/2024

Bug Fixes

Fixed incorrect text colour on light theme text.
Removed Network Devices Status card extra values from the main card.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.8] - 15/08/2024

New Features

Added Service Desk SLA card to the preview layout.
Added New Assets card to the preview layout.

Improvements

Removed dashboard max-width requirement high resolution displays.

Bug Fixes

Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.7] - 30/07/2024

Bug Fixes

Fixed Service Desk Stats card incorrectly displaying the last number of days as 1 Day if the day and year of the provided time-frame match.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.6] - 29/07/2024

Bug Fixes

Removed extra debug information.
Fixed Sami Top Categories card details table header.
Fixed Sami Conversation Count card details results.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.5] - 16/07/2024

Bug Fixes

Fixed overflow issues for classic card layouts.
Merged all smsystem Sami Token users into System Auditing
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.4] - 09/07/2024

New Features

Added Sami Token Usage card to Preview layout.
Added Sami Conversation Count card to Preview layout.

Bug Fixes

Fixed multiple entries for the same keyword.
Fixed top keywords and categories cards not refreshing when switching customers.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.3] - 24/06/2024

New Features

Added Service Desk Top Keywords card to Preview layout.
Added Service Desk Top Categories card to Preview layout.

Improvements

Added "Open service request" link to feedback card details page.

Bug Fixes

Fixed loading spinner for Service Desk Feedback card.
Fixed incorrect data loaded for Service Desk Feedback card details page.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.2] - 30/05/2024

Bug Fixes

Fixed incorrect data returned for Service Desk Feedback.
Major performance improvements across Service Manager Reporting due to updated database.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.14] - 14/11/2024

Bug Fixes

Fixed Top Service Desk Request Users large categories in table. Limited to top 10 categories, use CSV download for full list.
Fixed some missing processors from Station List.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.13] - 29/10/2024

New Features

Added new Dashboard Card.
- Top Service Desk Request Users - shows the number of new service requests created by each user.
Added additional cards into the Default layout.

Bug Fixes

Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.12] - 24/10/2024

Bug Fixes

Fixed Station Volume Storage card related error.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.11] - 09/10/2024

Bug Fixes

Fixed error in Stations Last Booted card.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.10] - 01/10/2024

Bug Fixes

Removed Network Devices Status card from all default layouts.
- Card is still available for Custom layouts.
Added Up-to-date servers to Server Anti-Threat card.
Minor bug fixes.

CSE Service Manager Reporting [2024.1.0.1] - 12/02/2024

New Features

Added Service Desk Feedback card to Preview layout.

Bug Fixes

Fixed text wrapping issues in various card details pages.
Major performance improvements including less bundled javascript.
Minor bug fixes.

CSE Service Manager Reporting [2023.1.0.9] - 07/07/2023

Improvements

Windows 11 Readiness card has been optimised to load even faster.

Bug Fixes

Other minor bug fixes.

CSE Service Manager Reporting [2023.1.0.8] - 29/06/2023

Improvements

Windows 11 Readiness and Notebook Battery Health cards have been optimised to load faster.
Changed Service Desk Stats label wording and updated help documentation.

Bug Fixes

Other minor bug fixes.

CSE Service Manager Reporting [2023.1.0.7] - 12/06/2023

New Features

Moved Service Desk Created Requests card to the default layout. Added a cards details page with per-site sorting.
Moved Service Desk Closed Requests card to the default layout. Added a cards details page with per-site sorting.
Moved Server Installed Windows Updates card to the default layout.

Improvements

Windows 11 Readiness and Notebook Battery Health cards have been optimised and should load faster.

Bug Fixes

Other minor bug fixes.

CSE Service Manager Reporting [2023.1.0.6] - 12/05/2023

New Features

Added Service Desk Created Requests Cards. Currently accessible in the Preview layout.
Added Service Desk Closed Requests Cards. Currently accessible in the Preview layout.

Bug Fixes

Fixed Service Desk Stats Site drop-down.
Other minor bug fixes.

CSE Service Manager Reporting [2023.1.0.5] - 18/04/2023

New Features

Added Comments, this includes card specific comments and overall comments.

Improvements

Fixed Server Windows Updates (now Server Pending Windows Updates) card and details results to show more up-to-date data.

Bug Fixes

Minor bug fixes.

CSE Service Manager Reporting [2023.1.0.4] - 20/02/2023

Bug Fixes

Fixed no customer name displayed on the top left of the report.
Fixed Notebook Battery Health card details returning zero results.
Added text wrapping for several card details pages.
Fixed hidden dashboard cards when loading a dashboard from different customers.
Removed duplicated Service Desk user activity from Service Desk Stats.

CSE Service Manager Reporting [2023.1.0.3] - 14/02/2023

Improvements

Added Network Switches Status card.
Added Wireless Access Points Status.
Added device model to existing Windows 11 Readiness card details results.
Added device model table to Windows 11 Readiness card details.
Added filter by site and server name search to Server Windows Updates card details.

Bug Fixes

Removed devices waiting to be onboarded from Reporting data.
Manufacturer details are now correctly displayed inside the Station List.
Fixed incorrect date on Service Desk Stats card.
Station List client version now correctly highlights the latest version.
Server Online Status card and details page now correctly state devices status.

CSE Service Manager Reporting [2023.1.0.2] - 11/01/2023

Bug Fixes

Various bug fixes.

CSE Service Manager Reporting [2023.1.0.17] - 22/11/2023

Bug Fixes

Minor fixes for new Graph Text Size option.
Minor bug fixes.

CSE Service Manager Reporting [2023.1.0.16] - 14/11/2023

Improvements

Added Card Details Graph Text Size option into settings panel. Change the axis label text size for clearer reports.

Bug Fixes

Minor bug fixes.

CSE Service Manager Reporting [2023.1.0.15] - 12/10/2023

Improvements

Changed default line graph colour for better visibility with the light theme for the Service Desk Stats card.

Bug Fixes

Fixed an bug that would prevent the cache cleanup script from running.
Minor bug fixes.

CSE Service Manager Reporting [2023.1.0.14] - 11/10/2023

Improvements

Changed default line graph colour for better visibility with the light theme.
Added All (Combined) option for Service Desk Created Requests and Service Desk Closed Requests card details page.
Fixed line text for Service Desk Created Requests and Service Desk Closed Requests

Bug Fixes

Minor bug fixes.

CSE Service Manager Reporting [2023.1.0.13] - 27/09/2023

Bug Fixes

Removed User Activity internal pages temporarily.
Other minor bug fixes.

CSE Service Manager Reporting [2023.1.0.12] - 15/08/2023

Bug Fixes

Fixed Server Installed Windows Updates error screen.
Other minor bug fixes.

CSE Service Manager Reporting [2023.1.0.11] - 31/07/2023

Improvements

Added URL Parameters for CSE Service Manager.

Bug Fixes

Other minor bug fixes.

CSE Service Manager Reporting [2023.1.0.10] - 24/07/2023

Improvements

Windows 11 Readiness card has been further optimised to load even faster.

Bug Fixes

Other minor bug fixes.

CSE Service Manager Reporting [2023.1.0.1] - 09/01/2023

Improvements

Network Device Status card moved to Default Layout.

Bug Fixes

Various bug fixes.

CSE Service Manager Reporting [2022.1.0.9] - 04/10/2022

Improvements

Screenshots are now renamed to include part of the customer name.
Notebook Battery Health now displays scanned machines with no batteries.

Bug Fixes

Minor fixes.

CSE Service Manager Reporting [2022.1.0.8] - 27/09/2022

Bug Fixes

Windows 11 Readiness & Notebook Battery Health Card Details pages are now correctly sorted.
Fixed CSE Remote Agent Alerts card details page returned data.
Volume Storage data is accurate and consistent across the card and card details page.

CSE Service Manager Reporting [2022.1.0.7] - 20/09/2022

Bug Fixes

Fixed Windows 11 Readiness & Notebook Battery Health help pages.
Fixed Service Desk Site Performance overflow related problems.

CSE Service Manager Reporting [2022.1.0.6] - 15/09/2022

Improvements

Added help pages for the new cards.

Bug Fixes

Fixed custom settings panel.
Changed Service Desk Trends card details title.

CSE Service Manager Reporting [2022.1.0.5] - 13/09/2022

New Features

Added Windows 11 Readiness Card.
Added Notebook Battery Health Card.
Added Server Restart Required Card.
Added Service Desk Trends Card.
Added Service Desk Site Performance Card. This card is only displayed if multiple sites are used.

Improvements

Replaced the time frame selector with a date picker. Change the time frame with the button located on the top right of the dashboard.
The "Stations Last Booted" Device List now shows if the CSE Client Version installed is up-to-date.
Added a host name search for pop-up pages.
Added dashboard layout import and export. Requires a "Custom" layout.
Added a device filter for the following pop-up pages:
- Server Volume Storage
- Server Login Information
- Backups
- Unexpected Server Shutdowns
- CSE Remote Agent Alerts
- Station Volume Storage
- Station Login Information

Bug Fixes

Fixed "black screen of death" when switching between customers.
Moved loading spinner to top right of dashboard cards for visibility with the dark theme.
Custom dashboard layouts will now load correctly.
Increased the size of the cards pop-up loading spinner.

CSE Service Manager Reporting [2022.1.0.4] - 06/06/2022

Improvements

The last customer accessed is now saved locally, refreshing the page now loads the last customer accessed.
Added an unread badge for the changelog.

Bug Fixes

Minor changes to the mobile layout.

CSE Service Manager Reporting [2022.1.0.3] - 19/05/2022

Improvements

Added "Toggle Theme" and "Open Release Notes" buttons to Settings menu.

Bug Fixes

Removed forced refresh that would occur after the dashboard finished loading all cards.
Changed Station Threat Protection's text colours to match event severity.
Fixed cards displaying incorrect data after changing requested time frame.
Cards containing graphs now update colours based on the current theme.

CSE Service Manager Reporting [2022.1.0.2] - 07/04/2022

New Features

Added new Dashboard Cards.
- Network Device Status - shows the ping status of network work devices.
- Laptop Battery Health - displays the battery health of laptops.
- Station Windows 11 Readiness - details which stations are ready for the Windows 11 Upgrade.
Added "Take Screenshot" button. Downloads result as .png.
Added Layout Editor in Dashboard Settings.
Added Card Editor in Dashboard Settings. Changes made to the dashboard are currently changed locally.

Improvements

The changelog can now display multiple pages of changes.
Pop-up menus now display a loading spinner.
Pie charts now display a chart legend.

Fixes

Fixed "jumping" UI components.
Changed changelog icon.
Pop-up menus can be correctly sorted when true or false values are displayed.
Fixed hidden text when using the Classic dashboard layout.

Coming Soon

Remote saving and loading of dashboard layouts and card types.
More applications tracked and displayed under Application Usage.

CSE Service Manager Reporting [2022.1.0.13] - 11/11/2022

New Features

Marquee Mode added to the settings. Marquee Mode disables the left navigation menu and automatically refreshes the dashboard.

Improvements

Various Network Device Status card improvements.

Bug Fixes

Various bug fixes.

CSE Service Manager Reporting [2022.1.0.12] - 26/10/2022

Improvements

Added report scheduling.
Added Activity Per User card to preview layout.
Added settings button to force clear browser cache and load latest Reporting site.
Added "/forcerefresh" URL to force clear browser cache and load latest Reporting site.

Bug Fixes

Network Device Status card details now correctly display servers as online.
Fixed incorrect Reporting version being loaded from browser cache.

CSE Service Manager Reporting [2022.1.0.11] - 24/10/2022

Improvements

Added Preview dashboard layout. This layout currently adds the new Network Device Status card.

Bug Fixes

Fixed settings menu error.
Re-added update pop-up.

CSE Service Manager Reporting [2022.1.0.10] - 10/10/2022

New Features

Custom dashboard layouts are now saved externally.

Improvements

Service Desk Stats now displays requests reopened in the given time frame.

Bug Fixes

Fixed Notebook Battery Health card details sorting.
Fixed incorrect initial value for Notebook Battery Health card.
Reporting site should now correctly load new versions on Chromium based browsers.

CSE Service Manager Reporting [2022.1.0.1] - 30/03/2022

Changes

Initial Release.

Coming Soon

Help page.