CSE Service Manager [2025.1.0.38] - 28/01/2025

Additional Information

CSE Remote Agent installer updated to latest release 2025.1.0.25, Installer info is not read from a central location omitting the need to update Service Manager when a new Remote Agent client is released.

CSE Service Manager [2025.1.0.37] - 14/01/2025

New Features

Preferences → User Management → Stored Credentials → Updated UI to collect Authentication and Encryption details when using the SnmpV3 account type.

Additional Information

CSE Remote Agent installer updated to latest release 2025.1.0.24

CSE Service Manager [2024.8.0.33] - 06/08/2024

New Features

Sami → Includes CSE's new AI Assistant Sami. Sami is a support assistant designed to assist UK schools with ICT-related queries created by CSE Education Systems. Sami can access CSE Service Manager. Use the menu command to create new service requests, view existing service requests, find information about Sami or find out how to contact CSE directly. Sami can use AI to help answer your questions.

CSE Service Manager [2024.2.0.24] - 09/02/2024

New Features

Preferences → Notification Templates → Added new toolbar button with heart icon that adds feedback control to template to allow the gathering of feeback from emails sent using that template.

Bug Fixes

Fixed issue where Service Manager wouldn't redirect to the url first specified if not already logged on.

CSE Service Manager [2023.9.0.23] - 29/09/2023

New Features

Multiple Closed Status: The system now supports having multiple status act as "closed", so you can have status of "complete" which closes the request.

Preferences → Service Desk Settings → Custom Fields → We have increased the number of custom fields available from 10 to 20.
Preferences → User Managerment → Settings → New option added to Alllow Message Editing on View Service Request Form.
Preferences → Messaging → New option added for Outgoinging Email. Use Logged On User Display Name If Available, setting has been added to tell the Service Desk to put your logged-in display name as the display name of an email you send. This only works when sending to external contacts outside the organisation, but it means the email will look like it comes from an individual rather than a generic account. For example, it would display as "Peter Derham support@cse-net.co.uk" rather than "CSE Support support@cse-net.co.uk". This is an optional feature and isn't enabled by default.

Bug Fixes

Fixed issue on Add Asset form where selecting a site didn't work as expected.
Fixed issue on Image Library Browser where it showed multiple image browser controls.

Performance improvements

Viewing Requests → A slight performance improvement has been added when viewing a service request or when the service request refreshing after updating it.
Updating/Submitting Requests → We have put some performance improvements into the updating and creation actions of a service request.
General Tweak to Server Hosts → We have made some changes to the hosting environment to help improve the overall experience of using the service desk. We are hoping these changes will decrease periods where the service desk might be unresponsive to requests.
Categories → Changes have been made to decrease the time it takes for categories to load and come back, this affects when submitting a new request and when changing the categories in an existing request.

Additional Information

CSE Remote Agent installer updated to latest release 2023.8.0.22

CSE Service Manager [2023.8.0.22] - 24/08/2023

New Features

Preferences → Service Desk Settings → Custom Fields → 2 additional field types added, DateTime and Date. This allows for a date or datetime picker on the request form.

CSE Service Manager [2023.7.0.21] - 25/07/2023

Bug Fixes

Fixed issue on edit service request form where the Load More button in the conversation view didn't function properly.

CSE Service Manager [2023.7.0.20] - 24/07/2023

New Features

Preferences → User Management → Site Management → New field added to site for Site Type.
Service Desk → Service Requests → New column added to grid called Site Type and is hidden by default.
Service Desk → Submit and Edit Requests → Site dropdown updated to show Site Type.

CSE Service Manager [2023.7.0.19] - 13/07/2023

New Features

Asset Manager → Assets → New toolbar button added to multiple group to allow multiple delete from a CSV file.
MySettings → New option added to allow Enabling User Interface Preview Mode. This is still experimental and allows previewing the new UI.

Bug Fixes

Fixed issue on Booking schedule view where booking type time assets would stop the scheduler from fully loading.

CSE Service Manager [2023.6.0.18] - 27/06/2023

Performance Improvements

Move Notification que out of SQL and into Mongo to help reduce disk space and improve processing speed.

CSE Service Manager [2023.6.0.17] - 21/06/2023

New Features

Asset Manager Settings → Remote Agent → Policies → New toolbar button added to allow reprocessing of policy filters.

Additional Information

CSE Remote Agent installer updated to latest release 2023.6.0.21

CSE Service Manager [2023.6.0.16] - 09/06/2023

New Features

Reporting → Custom Report → Added option to allow for including child categories in Asset Category filter.
Asset Manager Settings → Remote Agent → Policies → Monitors: New option added to allow you to set the number of monitor results to retain in the database.
Asset Manager Settings → Remote Agent → Devices: New option added to network node config to allow you select which site your discovered devices should use for that subnet.

Bug Fixes

Asset Manager Settings → Remote Agent → Policies → Fixed issue where custom device filters were not get associated with policy when importing policies.
Asset Manager Settings → Booking → Holidays → Fixed issue that caused holiday date to be incorrect when editing a holiday.

Performance Improvements

Asset Manager Settings → Remote Agent → Policies → Editing and saving policies is now quickier due to moving the update devices for the policy to a separate process.

CSE Service Manager [2023.5.0.14] - 06/05/2023

New Features

Asset Manager Settings → Remote Agent → Devices: Added Audit Scan Now button to allow single and multiple device selection to instruct those devices to perform an audit.
Asset Manager Settings → Remote Agent → Devices: Added additional column to grid to show External IP Address of device.
Asset Manager Settings → Remote Agent → Devices: New option added to network node config to allow skipping local interface subnets.

Bug Fixes

Asset Manager Settings → Remote Agent → Devices: Selecting a network node now allows you to edit network node configuration.

CSE Service Manager [2023.3.0.11] - 01/03/2023

New Features

SRID: 38698 - Set Assigned to and status at ticket creation in form.
Email Aliases input added to Outgoing email settings to allow them to be excluded from SR reply emails.
Modern Authentication now supported on sending emails when basic auth has been disabled.
Modern Authentication now supported on receiving emails when basic auth has been disabled.
Multifactor authentication now supported on credentials used to access Exchange Online.

Bug Fixes

SRID: 35456 - Issue with Multiple Delete.
Service Request E-Mail User Interface is now working again.

Changes

SRID: 38886 - Email Gmail Quote - SM will now look for the quote tag in Gmail emails to pull out most recent part of the email conversation.
Improved Service Request Search to show search results in a separate grid when multiple items match.
Any email related resources are now displayed as file attachment links against each message.
When using the Assign To Me and Assign to me & Set In Progress menu options on a Service Request the SR is now auto updated.
Out_going_email_settings and Am_ng_accounts have been moved from SQL to Mongo.
Service Manager email functions have now been moved to a new API.